Shipping & Returns

Seaport Steak offers the following FedEx shipping options:

Free Standard Shipping on orders over $249.00

Shipping cost and delivery time is calculated at checkout based upon delivery location

General Shipping Info:

Seaport Steak ships to mainland USA (California and Arizona only) states.

Ship Days – We ship Monday through Friday for Tuesday through Saturday delivery.

Delivery Date Selection – Choose your preferred delivery date at checkout. Orders can be scheduled up to 21 days from the date of order.

Tracking Number – You will receive a FedEx tracking number the evening your order ships or the following morning as soon as your order is inducted into the FedEx system.

Frozen products:

Product will store safely in your freezer for 12 months.  Select a delivery date well in advance to when you plan to cook so you are stress free when it is time to slowly thaw in the refrigerator.  We guarantee quality within six months of your order ship date for all frozen items.

Holiday Shipping Statement: Please plan for +/-1 day when selecting a delivery date. We will do our best to time delivery on your requested delivery date, however there can be unforeseen weather and volume impacts.  Thank you for your flexibility! 

How are orders packed and shipped?

OUR COOLER:

To maintain the highest quality, our products are individually sealed in air-tight packaging, perfectly aged and flash frozen prior to shipment. To help ensure your order arrives in excellent condition, each order is now shipped using a reusable, thermal bag in a recyclable shipper box lined with insulated foam.

SHIPPING

Order Early:

Ordering for a special occasion? We recommend selecting a delivery date AT LEAST 1 week in advance to allow for any delays and to let your product thaw safely..

Addresses:

A street address is required. We cannot ship to P.O. boxes or lockers.

Please double-check addresses. Seaport Steak is not responsible for incorrect or incomplete shipping addresses.

We recommend sending your order to a residential address. Commercial addresses could have delays in delivery with no weekend deliveries.

If you live in a gated community, please provide your gate code on the address line provided to ensure an on-time delivery.

Gifts:

Be sure to double-check the addresses for your gift recipients.
The billing customer is responsible to confirm gift recipients are available to accept deliveries.

Weather Delays:

Inclement weather and other unforeseen circumstances may delay your shipment. We are not responsible for shipment delays caused by adverse or unpredictable weather conditions, but we do guarantee the condition of your order upon arrival.

Can I return my Seaport order?

While we do not take returns, if there is an issue with an order that has been delivered please reach out to us by submitting a request .

For Seaport Customer Care to resolve an issue, please provide clear pictures of the product and packing slip.

What is the Seaport Guarantee?

We are committed to delivering the highest quality products and an exceptional experience to your doorstep. If you are not completely satisfied with your order, please reach out to our Customer Care Team and we will take care of you. It is our Seaport guarantee.

We are incredibly proud of the care and dedication our producers have for our products. Seaport Steak is committed to being stewards of the land and producing the highest quality beef in the world.  You are in for a treat from the Midwest!  Please don’t hesitate to reach out to our team for support.

Contact Seaport Customer Care:  Please follow these steps so our team can be as helpful as possible. We look forward to working with you!

1.  Submit a Request
2. Please provide pictures of box, shipping label on outside of box, packing slip, front and back of product if applicable. Depending on the situation, photos are required in order to fulfill our guarantee.

Shipping Issues-While we ship with the full intention of delivering on your requested delivery date, unforeseen delays can occur.  We recommend selecting delivery at least a week in advance from when you plan to prepare and cook.  With the ample amount of dry ice we pack with, you can safely store in your freezer until ready to thaw.  

Thank you for placing an order with us!  Looking for our recommendations on how to safely store product?  Please follow the chart below!  It is normal for the dry ice to dissipate while in transit.  Luckily, our packaging does an excellent job at insulating.  If you have a concern, please contact our customer care team by submitting a request here.